Refund policy

A report is built for you the moment you pay, so we treat refunds case by case, and generously.

You get a full refund if

• your report was not delivered within 24 hours;
• the report is for the wrong place because of a fault on our side;
• the report is clearly wrong for your address, for example it misses a runway or a flight path that passes over it.

Pinned the wrong spot?

Tell us within 7 days and we will rebuild the report for the right spot near the same airport, free.

How to ask

Write to team@apptractor.dev with your order email and what went wrong. We answer within two working days.

By ordering, you ask us to deliver the report straight away and accept that the 14-day right to cancel for digital content ends once it is delivered. This does not affect the refunds above.